Shipping policy

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from JC Greenery LLC ("we", "our", or "us") through our Shoplifty account. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Order Processing:

  • Orders are typically processed and shipped within 7 to 10 business days after payment confirmation, excluding weekends and holidays.
  • Orders with customized or personalized items may require additional processing time.

2. Shipping Methods:

  • We offer standard shipping via reputable carriers such as Priority Mail, with estimated delivery times of 3 to 5 business days. 
  • Expedited shipping options may be available at an additional cost, with estimated delivery times of 1 to 2 business days domestically. 

3. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of the package.
  • Free shipping may be offered for orders exceeding a certain purchase threshold, as specified on our Shoplifty account.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment using the provided tracking number through the carrier's website or our Shoplifty account.

5. Shipping Restrictions:

  • We currently only ship within the United States of America. We do not offer international shipping at this time.
  • Some products, such as live plants, may be restricted from shipping to certain locations due to legal or logistical constraints. Please refer to product descriptions for any shipping restrictions.

6. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or undeliverable addresses.
  • If you need to update your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been shipped.

7. Delivery Issues:

  • While we strive to ensure timely delivery of your orders, we cannot guarantee delivery dates as they are dependent on the carrier's service.
  • If you experience any issues with the delivery of your order, such as delays or damages during transit, please contact us immediately. We will work with the carrier to resolve the issue promptly.

8. Order Cancellations:

  • Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

9. Contact Us:

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please contact us at [contact email/phone number].

Thank you for choosing JC Greenery LLC for your plant needs. We appreciate your business!