Refund policy

Return Policy - JC Greenery LLC

Thank you for choosing JC Greenery LLC for your plant needs. We strive to provide high-quality products and excellent customer service. However, we understand that occasionally there may be a need to return or exchange an item. Please read our return policy carefully:

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Perishable or live plants are not eligible for returns unless they arrive damaged or defective.

  2. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We may request photo evidence of the damage to facilitate the return process.
    • Once we have verified the damage, we will offer a replacement or issue a refund for the damaged item.

  3. Non-Returnable Items:

    • Custom or personalized orders are non-returnable.
    • Gift cards are non-returnable and non-refundable.
    • All rebates sales are final. No returns accepted.

  4. Return Procedure:

    • To initiate a return, please contact our customer service team at [contact email/phone number] to request a return authorization (RA) number.
    • Please include the RA number on the outside of the package being returned.
    • Return shipping costs are the responsibility of the customer unless the return is due to our error.
    • Customers must provide a video recording of opening the box and unpacking the plants if a return is considered.

  5. Return Timeframe:

    • Items must be returned within 14 days of purchase to be eligible for a refund or exchange.

  6. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If your return is approved, a refund will be processed to the original method of payment within [number] business days.

  7. Exchanges:

    • If you would like to exchange an item for a different one, please contact us to initiate the exchange process. Additional charges may apply for price differences between items.

  8. Cancellations:

    • Orders can be canceled within 24 hours of purchase. Please contact us immediately if you need to cancel your order.

  9. Contact Us:

    • If you have any questions about our return policy or need assistance with a return, please contact us at [contact email/phone number] during our business hours.

Please note that JC Greenery LLC reserves the right to refuse any returns that do not meet the above criteria. We appreciate your understanding and cooperation regarding our return policy. Thank you for choosing JC Greenery LLC for your plant needs.